Refund & Returns.

The 30-Day Window

You have 30 days from the date of delivery to request a return. Items must be unworn, unwashed, with all original tags attached and in the original packaging — in the same condition you received them.

What Can Be Returned

• Regular-price items in original condition
• Items with a manufacturing defect (see 05.5)
• Wrong item shipped

• Personalized Blood Line pairs with embroidered gym names — made to order and final
• Final-sale items (clearly marked at checkout)
• Gift cards
• Items returned more than 30 days after delivery
• Items showing wear, washing, alteration or odor (smoke, perfume, pet hair)

How To Start

• Email returns@ultimatesociety.co with your order number (#US-XXXXXX) and reason for return
• We reply within 24 business hours with a return authorization (RMA) and instructions
• Pack the item in its original packaging with all tags attached
• Ship to the address on your RMA and keep the tracking number

Authorized returns are received at: Fulfillment Hub USA LLC, 3450 NW 115th Ave, Doral, FL 33178, USA.

Return Shipping

• Defective or wrong item: we cover return shipping in full
• Change of mind / sizing, U.S.: a prepaid label is provided; a flat restocking fee may be deducted from your refund
• Change of mind / sizing, international: you cover return shipping — we recommend a tracked service

Defective or Damaged

If your item arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with photos. We will replace it at no cost or issue a full refund — your choice. Normal wear and tear from use is not a defect.

Refund Timing

Once your return is received and inspected at our Florida fulfillment center:

• Inspection: 1–3 business days
• Refund initiated to your original payment method: same day after inspection
• Funds visible on your statement: 5–10 business days, depending on your bank

Refunds are issued to the original payment method only.

Exchanges

We do not process direct exchanges. Place a new order for the size or item you want and return the original for a refund — this is faster and guarantees the new pair is in stock.

Cancellations

Orders can be cancelled for a full refund within 2 hours of purchase. After that the order is being prepared at the warehouse and cannot be cancelled — you will need to wait for delivery and return it. Personalized Blood Line pairs cannot be cancelled once production begins.

Lost or Stolen

If tracking shows your package as delivered but you can’t find it:

• Check around your delivery location and with neighbors or building reception
• Wait 24 hours — carriers sometimes mark packages delivered early
• Contact the carrier with your tracking number to open a trace
• If still missing after 5 business days, contact us and we’ll help file a claim

Contact

Returns and refunds: returns@ultimatesociety.co — include your order number (#US-XXXXXX) in the subject line.